MetaServer > Help > Troubleshoot > Connecting to MetaServer fails with error “Proxy Authentication Required”

Connecting to MetaServer fails with error “Proxy Authentication Required”

You try to connect to your MetaServer from the Admin or Operator Client and get the following error:

“The remote server returned an unexpected response: (407) Proxy Authentication Required.”

This is an indication that you make use of a Proxy server and your MetaServer URL is not automatically detected as a local IP address by the Proxy server.

For the clients to be able to connect to MetaServer, you need to bypass the proxy server.

Solution:

Step 1: Open “Internet Options”, go to the “Connections” tab and open “LAN settings”.

Step 2: Enable the “Bypass proxy server for local addresses” option.

Press OK and try connecting to MetaServer again.

If the connection still fails, please follow the steps below.

Extra troubleshooting:

Step 1) Open “Internet Options”, go to the “Connections” tab and open “LAN settings”.

Step 2: Select “Advanced” and type the appropriate information in the Exceptions area.

Press OK and try connecting to MetaServer again.