FAQ – Frequently Asked Questions

Kofax Express

AutoBites stops with the error “VrsServer is busy for too long”

AutoBites stops and you see the following error appear “VrsServer is busy for too long”: The reason behind this, is that the VrsServer processes never drop to 0 anymore with the latest Kofax Express fix packs on some machines.  However, we check that level with AutoBites to know if Kofax Express has finished importing the […]

How to recover a lost Kofax Express job?

If you don’t find one of your Jobs in the Kofax Express Open Job list, then this is often caused by Kofax Express being incorrectly closed. This can happen because of a power outage or if the PC crashed while Kofax Express was still running. In most of the cases, the job is still there but […]

All CaptureBites products are ready for Kofax Express 3.2

All our products have been updated and can be used with the latest version of Kofax Express, Kofax Express 3.2. Since end of March 2016, Kofax Express 3.2 is available for download from Kofax’ delivery site and since early April from the Kofax Express trial download page.   The trial download is also more compact and was […]

Where can I find the trial version of Kofax Express and how do I install it?

Instructions how to install the trial version of Kofax Express STEP 1: Download and install Kofax ExpressThe Kofax Express trial version can be downloaded from here:https://www.kofax.com/contact/kofax-express-trialThe download is a zip file called install-kofax-express.zip of about 0.99 GB. Unzip the file and run Kofax Express Standalone Setup from the unzipped installer and follow simple installation instructions. STEP 2: Download […]

How to migrate Kofax Express and CaptureBites modules from one PC to another?

NOTE 1: For Windows Server 2003, follow the same instructions as for Windows XP. For Windows Server 2008 or higher, follow the Windows 7 or higher instructions. NOTE 2: If you migrate from the old Kofax Express 3.0 or 3.1 to the latest Kofax Express 3.2 version, you first need to upgrade the old system. Just install Kofax […]

How to backup or share a Kofax Express job?

A Kofax Express jobs contains a complete configuration, such as barcode, document separation, index and all other job settings including all CaptureBites export connector settings. The job definition and other settings are contained in files on your disk and they can easily be saved as a backup or shared with us for review. Below are the locations of […]

Introduction to Kofax Express & CaptureBites (PowerPoint) – Versions in English, French and German

English version Download [7.84 MB]   This PowerPoint presentation shows the key benefits and capabilities of Kofax Express and the CaptureBites modules. The presentation is short and to the point. The first part provides an overview of Kofax Express. The second part shows how MetaTool, AutoBites and the CaptureBites export connectors enhance Kofax Express with additional functionality. The […]

Kofax Express export fails with an error: Cannot find file…

The Kofax Express export error: “Cannot find file “C:UsersUser_NameAppDataLocalTempCaptureBitesExpressExportConnectorsConnector_Namesome_number.pdf”  is related with a virus scanner installed on the system. The virus scanner checks real time all files including temp files produced by Kofax and CaptureBites and locks them, causing this error. Solution 1: Disable the virus scanner Solution 2: Leave the virus scanner enabled, but […]

Trials & Licensing

Preparing for a Kofax Express / AutoBites installation with MFP scanning

These are instructions to prepare for a remote installation of a Kofax Express / CaptureBites solution using an MFP for scanning:   Provide 300 DPI color samples of your documents to pre-configure the system Provide a dedicated Windows PC that will be used to run the software. Install Kofax Express and TeamViewer User access rights, antivirus […]

Where can I find the trial version of Kofax Express and how do I install it?

Instructions how to install the trial version of Kofax Express STEP 1: Download and install Kofax ExpressThe Kofax Express trial version can be downloaded from here:https://www.kofax.com/contact/kofax-express-trialThe download is a zip file called install-kofax-express.zip of about 0.99 GB. Unzip the file and run Kofax Express Standalone Setup from the unzipped installer and follow simple installation instructions. STEP 2: Download […]

When I activate my product I get an error: “This implementation is not part of the Windows Platform FIPS…” What is wrong?

I tried to activate my product but get the error: “This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms”. This error is very unusual and is caused by a Windows setting related to FIPS cryptographic algorithms verification. You need to disable the verification by changing following entry in the windows registry. HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlLsaFipsAlgorithmPolicy Set […]

Can I get a demo version of a CaptureBites product?

When you download and install a CaptureBites connector without activating it with a valid license code, it switches to demo mode. In demo mode, the processed images contain a demo stamp. The number of documents that can be exported is limited to 10 and the number of images is limited to 100 whatever comes first. All […]

Pricing

What is the pricing model for the CaptureBites products?

Export connectors for Kofax Express pricing model The price of the export connectors for Kofax Express depends on the Kofax Express license level. There are 7 possible license levels: Desktop Workgroup Workstation Low Volume Production Mid Volume Production High Volume Production Super High Volume production. You can lookup the license level, required for your scanner, […]

Export Connectors

All CaptureBites products are ready for Kofax Express 3.2

All our products have been updated and can be used with the latest version of Kofax Express, Kofax Express 3.2. Since end of March 2016, Kofax Express 3.2 is available for download from Kofax’ delivery site and since early April from the Kofax Express trial download page.   The trial download is also more compact and was […]

Can I use index fields to set the PDF author, subject, title etc?

To configure advanced PDF properties, we recommend to have a look at the CaptureBites Folder connector. This connector can set a range of advanced PDF properties such as any of the standard PDF tags like title, subject, author and keywords. You can also password protect PDF files and generate bookmarked PDF files.

Where are the settings of the CaptureBites export connectors saved?

The CaptureBites connector settings are all stored in the Kofax Express job profile. If you want to move a job profile including the connector settings, you just need to copy the job profile folder which is located in the windows programdata folder. For detailed instructions, please have a look at this FAQ: How to backup or share […]

MetaServer

MetaTool

All CaptureBites products are ready for Kofax Express 3.2

All our products have been updated and can be used with the latest version of Kofax Express, Kofax Express 3.2. Since end of March 2016, Kofax Express 3.2 is available for download from Kofax’ delivery site and since early April from the Kofax Express trial download page.   The trial download is also more compact and was […]

What is the ideal font type and size for OCR recognition?

Is this an l or an I? We often get questions about the best font type to design a header sheet or form that will be used for OCR reading. OCR stands for Optical Character Recognition, the process to convert an image into searchable / editable computer text and required to extract data automatically from […]

PDF

Can I use index fields to set the PDF author, subject, title etc?

To configure advanced PDF properties, we recommend to have a look at the CaptureBites Folder connector. This connector can set a range of advanced PDF properties such as any of the standard PDF tags like title, subject, author and keywords. You can also password protect PDF files and generate bookmarked PDF files.

Windows