A Kofax Express jobs contains a complete configuration, such as barcode, document seperation, index and all other job settings including all CaptureBites export connector settings.

The job definition and other settings are contained in files on your disk and they can easily be saved as a backup or shared with us for review.

Below are the locations of the Kofax Express configuration files.

Note: Just replace Kofax Express 3.2 with Kofax Express 3.1 in all paths if you are using that version 3.1.

On Windows 7 or higher

  1. Let’s assume that the Kofax Express Job you want to share is named: MY JOB
  2. Select FolderScan in your scan job, and import some images that are relevant to the issue you want us to look at. If you are not familiar with FolderScan watch this short video tutorial.
  3. Ideally, only keep the batch with the imported images and delete any other batches in the job you want to share with us.
  4. Important: By default, the Windows ProgramData folder is hidden. Follow these instructions to unhide the folder.
  5. Close Kofax Express and do the following:
    1. Zip the C:\ProgramData\Kofax\Kofax Express 3.2\Jobs\MY JOB folder and back it up on another drive / email it to us.
    2. Zip the C:\ProgramData\Kofax\Kofax Express 3.2\Batches\MY JOB folder and back it up on another drive / email it to us. If this file is too large for email consider WeTransfer (free) to create a download link to share the batch(es) via email with us.
    3. Zip the C:\ProgramData\Kofax\Kofax Express 3.2\Scanners\Profiles\FolderScan folder and and back it up on another drive / email it to us.
    4. If you make use of sample images with FolderScan, also email the original file(s) you imported with FolderScan. If this file is too large for email consider WeTransfer (free) to create a download link to share the image(s) via email with us.
  6. If you also use AutoBites, zip the C:\ProgramData\CaptureBites\Express\Programs\AutoBites and andback it up on another drive / email it to us.
  7. If you also use MetaServer, zip the C:\ProgramData\CaptureBites\Programs\MetaServer\Data\Workflow folder and back it up on another drive / email it to us.

On Windows XP (Since Kofax Express 3.2, Windows XP is not supported anymore, these instructions are only valid for Kofax Express 3.1)

  1. Let’s assume that the Kofax Express Job you want to share is named: MY JOB
  2. Select FolderScan in your scan job, and import some images that are relevant to the issue you want us to look at. If you are not familiar with FolderScan watch this short video tutorial.
  3. Ideally, only keep the batch with the imported images and delete any other batches in the job you want to share with us.
  4. Important: By default, the Windows XP Appication Data folder is hidden. Follow these instructions to unhide the folder.
  5. Close Kofax Express and do the following:
    1. Zip the C:\Documents and Settings\All Users\Application Data\Kofax\Kofax Express 3.1\Jobs\MY JOB folder and email it to us.
    2. Zip the C:\Documents and Settings\All Users\Application Data\Kofax\Kofax Express 3.1\Batches\MY JOB folder and email it to us. If this file is too large for email consider WeTransfer (free) to create a download link to share the batch(es) via email with us.
    3. Zip the C:\Documents and Settings\All Users\Application Data\Kofax\Kofax Express 3.1\Scanners\Profiles\FolderScan folder and email it to us.
    4. Also email the original file(s) you imported with FolderScan. If this file is too large for email consider WeTransfer (free) to create a download link to share the image(s) via email with us.
  6. If you also use AutoBites, zip the C:\Documents and Settings\All Users\Application Data\CaptureBites\Express\Programs\AutoBites and andback it up on another drive / email it to us.
  7. If you also use MetaServer, zip the C:\Documents and Settings\All Users\Application Data\CaptureBites\Programs\MetaServer\Data\Workflow folder and back it up on another drive / email it to us.

Windows Server

For Windows Server 2003, follow the same instructions as for Windows XP. For Windows Server 2008 or higher, follow the Windows 7 or higher instructions.

 

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Jobs, batches and scanner profiles on a Kofax Express Client/Server System

On a Kofax Express client-server system, jobs, batches and scanner profiles are only saved on the server. The paths are also different from the paths on a standalone system.

Job path on a client-server system (win7 or higher):

C:\ProgramData\Kofax\Kofax Express 3.2\Server\Jobs\

Scanner profiles path on a client-server system (win7 or higher):

C:\ProgramData\Kofax\Kofax Express 3.2\Server\Scanners\Profiles\

Batches path on a client-server system (win7 or higher):

C:\ProgramData\Kofax\Kofax Express 3.2\Server\Jobs\

Note: When you copy jobs, batches or scanner profiles from one client-server installation to another, you need to restart the service called Kofax Express Server on the PC acting as Kofax Express server to make them visible for the server and clients.