MetaServer > Help > Troubleshoot > MetaServer installation fails with ODBC error

My MetaServer installation fails with an error related to ODBC

You try to install MetaServer from our MetaServer product page or a custom installer with an Access database and get the message that the installation failed because of an ODBC error.

This problem is caused by a damaged Access Database driver and can be solved by installing or repairing your driver


Step 1: Install or repair “Microsoft Access Database Engine 2016 Redistributable” from here:

IMPORTANT: make sure you install the 32-bit version and not the 64-bit version.

Step 2: after your installation / repair has completed, try and install your MetaServer again.

If the above solution does not work, please contact us and describe your problem as detailed as possible.

Subscribe to our Newsletter

Please enable JavaScript in your browser to complete this form.

Please check the box below to agree to the privacy policy and continue *

NOTE: if you're experiencing trouble with submitting this form, please try again using another browser.