MetaServer > Help > Troubleshoot > MetaServer installation fails with ODBC error

My MetaServer installation fails with an error related to ODBC

You try to install MetaServer from our MetaServer product page or a custom installer with an Access database and get the message that the installation failed because of an ODBC error.

This problem is caused by a damaged Access Database driver and can be solved by installing or repairing your driver

Solution:

Step 1: Install or repair “Microsoft Access Database Engine 2010 Redistributable” from here:
https://www.microsoft.com/en-us/download/details.aspx?id=13255

IMPORTANT: make sure you install the 32-bit version and not the 64-bit version.

Step 2: after your installation / repair has completed, try and install your MetaServer again.

If the above solution does not work, please contact us and describe your problem as detailed as possible.