MetaServer > Help > Troubleshoot > VRSEngine: timeout error


I test an Extract rule or Kofax VRS and get a “VRSEngine: timeout” error. What do I do?

You test an Extract rule with the deskew or rotate option enabled or Kofax VRS and you get the following error:

“VrsEngine: timeout waiting for worker to create wait-handle”

Or one of the following errors:

“VrsWorker process vanished”

“Missing process one PDF page with VRS job result file”

Reason 1: There is a Visual C++ library file missing.

To solve this, please install the x86 version of the Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019:

Reason 2: Your system’s Anti-Virus software is blocking the VRS engine.

If the previous solution doesn’t work, it may be related to the Anti-Virus settings of the machine running the MetaServer service.

For this case, please add the following folders to the Anti-Virus software’s exceptions list:

C:\Program Files (x86)\CaptureBites

If the problem persists, please try temporarily disabling the Anti-Virus software and try running / installing the service or client again.

If this still does not solve the issue, please contact us through our online support form.

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