MetaServer > Help > Troubleshoot > VRS error
I test an Extract rule, Kofax VRS or Convert to PDF MRC action and get a VRS error. What do I do?
You test or process a document through an Extract rule with the Deskew or Rotate option enabled, Kofax VRS or the Convert to PDF MRC action and you get a VRS-related error, like the following:
"Unable to load DLL "KernelAPI.dll"
"VrsEngine: timeout waiting for worker to create wait-handle"
"VrsWorker process vanished"
"Missing process one PDF page with VRS job result file"
Reason 1: There is a Visual C++ library file missing.
To solve this, please install the x86 version of the Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version
Reason 2: Your system’s Anti-Virus software is blocking the VRS engine.
If the previous solution doesn’t work, it may be related to the Anti-Virus settings of the machine running the MetaServer service.
For this case, please add the following folders to the Anti-Virus software’s exceptions list:
C:\ProgramData\CaptureBites
C:\Program Files (x86)\CaptureBites
C:\CaptureBites\
If the problem persists, please try temporarily disabling the Anti-Virus software and try running / installing the service or client again.
If this still does not solve the issue, please contact us through our online support form.