Contact Us - Support - CaptureBites

Name *

First

Last

Company *

Info MetaServer: Please

Email where we can contact you *

Phone number (optional)

City *

Country *

Please select the product(s) you need support for: *

MetaServer:

MetaServer

Tungsten Express Export Connectors:

Tungsten Capture / TotalAgility Export Connectors:

Alfresco Export Connector
Box Export Connector
Email Export Connector
ERP Documents Export Connector for Kofax Capture
IBM On Demand Export Connector
Open Text Content Server Export Connector

Other:

Bar Code Generator
Create Installer Tool
Localization Kit (MetaServer Operator Client)

MetaServer version used *

You can find this information in your client's backstage "About" tab

Windows version used *

Description of the problem *

Please enter the unlisted language for a future localization *

File Upload (optional)

Drag & Drop Files, Choose Files to Upload

Please upload any files related to this support case. Examples: screen shots, error messages, images, etc. If you have multiple files, please upload them as a zip file.

Urgency Level *

A - prevents me from working
B - please solve ASAP but workaround available
C - nuisance but not urgent
D - trying your software, problems with demo / trial software

License Info *

Copy and paste your Tungsten Express Part Number and Serial Number *

To find the Tungsten Express License info, see below screen shots. Open the Help Tab, press Deactivate, make a copy of the license information (Part Number and Serial Number) and paste the info in below field.

Copy and paste your Tungsten Capture / TotalAgility license info *

To find the Tungsten Capture license info see below screen shots. After installing the export connector from its product page, add it to a batch class queue, open the connector's setup and press the License button. Right click the serial number and copy and paste the info in below field.

Copy and paste your serial number. See instructions and screenshots below for each of the products you've selected. *

Bar Code Generator: First install the Bar Code Generator from its product page. Next, press the License button in the main window and copy and paste the computer id in below field.

MetaServer: First install MetaServer and start the MetaServer Admin Client from your desktop. In the client, press the backstage button. Next, select the Licenses section in the left side bar and copy and paste the serial number in the field below.

License Info *

Finding Tungsten Express License Information