Blog > What is DORA compliancy and why is it important

DORA was introduced to strengthen the operational resilience of the EU financial sector, extending oversight beyond banks and insurers to the ICT providers that support them. Software vendors, including those handling document capture and data extraction, now fall within scope whenever their tools touch a financial entity's operations.

That means procurement and compliance teams are increasingly expected to evaluate vendors like CaptureBites as part of their own regulatory obligations, not just as a technology choice.

CaptureBites acts as an ICT third-party service provider under DORA whenever MetaServer supports a financial entity, whether delivered directly or through a partner or reseller. We're clear about where responsibility sits: financial-entity customers remain responsible for their own DORA compliance and CaptureBites' role is to support that compliance through the measures we have in place.

Those measures span several areas that matter to any financial entity's risk assessment:

• ICT risk management, covering how MetaServer is developed and maintained
• Access control and security, governing who can reach data and systems, and how
• Incident management, so issues affecting a customer are identified and communicated promptly
• Business continuity, aimed at limiting disruption to MetaServer services
• Cooperation with regulators, supporting customers' own regulatory obligations
• Transition support, helping customers maintain continuity if a relationship with CaptureBites end

These measures are also shaped by MetaServer's on-premise deployment model, where processing happens within the customer's own infrastructure rather than in a CaptureBites-hosted environment.

Our compliance statement is intended as a general reference point, not the final word. It can be supplemented with entity-specific contractual annexes, service level agreements, or due-diligence questionnaires, depending on what your internal compliance process requires.

If you're a financial entity, or you support one as an implementation partner, it's worth building this into your vendor review process early rather than treating it as a box to tick at renewal time.

The most practical way to think about this: build one workflow for each document type your business regularly processes.

An accounts payable team might have a vendor invoice workflow, a delivery note workflow and a credit note workflow.

A logistics team might have workflows for PODs, customs documents and shipping confirmations. Each workflow knows what to look for, where to find the data and where to send the result.

Combined with hot-scan buttons on an MFP printer, the process becomes almost invisible to the end user. They press the button that matches their document type and MetaServer does the rest.

Need any additional, supporting documentation for your due-diligence file?

Reach out to [email protected] and we'll get you what you need.